Shipping policy

At Craft Sort Co., we understand that dependable delivery is an important part of every online purchase. Whether you are preparing for a rainy commute, looking for an umbrella to provide shade on sunny days, or purchasing waterproof shoe covers for outdoor activities, we want your order to arrive safely and within the expected delivery timeframe.

Our Shipping Policy explains how orders are processed, packaged, dispatched, tracked, and delivered.

This policy applies to all purchases made through https://www.craftsortco.shop/.

1. Order Processing

After an order has been successfully submitted and payment has been authorized, it will enter our order processing system.

Our team will review the order information, confirm product availability, and arrange the necessary fulfillment procedures.

Order processing generally takes approximately 1–3 business days, excluding weekends and public holidays, where reasonably practicable.

During this period, we may:

  • Verify payment and order information.

  • Confirm product availability.

  • Review the delivery address.

  • Prepare the selected merchandise.

  • Inspect products before packaging.

  • Arrange the appropriate shipping method.

Processing times may vary during seasonal promotions, periods of high demand, public holidays, or unexpected operational disruptions.

An order confirmation indicates that we have received your purchase request. It does not necessarily mean that the package has already been shipped.

2. Shipping Fees and Free Shipping Eligibility

We aim to keep shipping charges simple and transparent.

Our standard shipping structure is as follows:

Free Shipping

Orders with a merchandise subtotal of USD $10 or more qualify for free shipping.

Standard Shipping Fee

Orders with a merchandise subtotal below USD $10 will be charged a flat shipping fee of USD $5.99.

The applicable shipping charge will be displayed during checkout before the order is submitted for payment.

Unless otherwise stated, the shipping threshold is calculated using the merchandise subtotal before shipping charges and applicable taxes.

Special promotions may provide different shipping arrangements, which will be identified in the relevant promotional terms.

3. Shipping Destinations

We offer delivery to destinations supported by our website and available shipping partners.

Available delivery locations may vary depending on carrier coverage, product availability, and logistical arrangements.

During checkout, customers should confirm that their selected destination is supported and that the delivery address is complete.

Some remote locations, restricted delivery areas, or addresses that cannot be serviced by our shipping partners may require additional arrangements.

If we cannot reasonably fulfill an order to the destination provided, we will contact the customer to discuss available options.

4. Estimated Delivery Time

Delivery times depend on the destination, shipping provider, transportation arrangements, and other circumstances affecting the delivery network.

Where available, estimated delivery information will be presented during checkout or communicated through an order or shipping notification.

Delivery estimates are provided as guidance and are not guaranteed arrival dates unless expressly stated otherwise.

Potential causes of delivery delays include:

  • Severe weather conditions.

  • Transportation interruptions.

  • High seasonal shipping volumes.

  • Public holidays and weekends.

  • Carrier processing delays.

  • Incorrect delivery information.

  • Customs procedures for applicable international shipments.

  • Unexpected operational or logistical circumstances.

We encourage customers to consider estimated delivery windows when placing orders for time-sensitive occasions.

5. Shipment Confirmation and Tracking

Once an order has been dispatched, we may send a shipping confirmation to the email address provided at checkout.

When tracking is available, the notification may include:

  • Order reference number.

  • Dispatch confirmation.

  • Shipping carrier information.

  • Tracking number.

  • A tracking link, where supported.

Please allow time for the carrier's system to register the initial shipment scan.

In some cases, tracking information may remain unchanged while the parcel is being transferred between shipping facilities.

If you do not receive tracking information or notice an unusual delay, contact us at [email protected].

6. Packaging and Shipment Preparation

We take reasonable care when preparing products for shipment.

Our outdoor accessories may have different packaging requirements depending on their size, materials, and construction.

For example:

  • Sun-protection umbrellas should be secured to reduce pressure on the frame and canopy.

  • Raincoats should be packaged to help protect their fabric and closures.

  • Waterproof shoe covers should be appropriately contained to reduce the possibility of damage, contamination, or loss of components.

Packaging may vary depending on order quantity and the shipping provider's requirements.

We aim to ensure that every parcel is prepared appropriately before it leaves our fulfillment process.

7. Accurate Delivery Information

Customers are responsible for providing accurate and complete shipping details.

Before submitting an order, please verify:

  • Recipient's full name.

  • Street address.

  • Apartment, unit, or suite number.

  • City.

  • State.

  • ZIP code.

  • Country.

  • Any additional delivery instructions.

If you discover an error after placing an order, contact us immediately.

We will make reasonable efforts to correct the information before dispatch, but changes cannot be guaranteed once the parcel has been handed to the carrier.

If an incorrect address results in additional carrier charges, we will review the circumstances and handle any responsibility in accordance with applicable law.

8. Missed Deliveries and Delivery Attempts

If nobody is available to receive a shipment, the delivery provider may:

  • Make another delivery attempt.

  • Leave the package in a designated safe location.

  • Deliver the parcel to an authorized collection point.

  • Provide instructions for arranging redelivery.

The available options depend on the carrier and the destination.

Customers should monitor tracking updates and follow any instructions provided by the shipping company.

If a parcel is returned to us because delivery could not be completed, please contact our customer service team to discuss the available options.

9. Delayed Shipments

We aim to meet the shipping estimates communicated to customers.

If we learn that an order cannot be shipped within the promised timeframe, or within the applicable period under federal law when no timeframe was specified, we will provide the required delay notice and offer the customer the option to agree to the delay or cancel the order for a refund.

For covered internet orders, the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule generally requires sellers to have a reasonable basis for their shipment promises and to obtain customer consent to qualifying delays or provide a prompt refund.

We will follow applicable requirements when handling delayed or unshipped orders.

10. Lost or Missing Packages

If tracking indicates that a package has not moved for an unusually long period, or if an order appears to be missing, please contact us.

To assist with the investigation, provide:

  • Your order number.

  • Your full name.

  • The shipping address.

  • The tracking number, if available.

  • A description of the delivery concern.

We will review available shipment records and contact the shipping provider where appropriate.

If the parcel is confirmed lost or has not been properly delivered, we will work with the customer to determine an appropriate resolution under applicable law.

A carrier's delivery scan does not automatically eliminate our responsibilities where the merchandise was not properly delivered under the circumstances.

11. Damaged Packages or Merchandise

We want every product to arrive in suitable condition.

If your package arrives visibly damaged, or if the merchandise inside is defective or damaged during delivery, please contact us as soon as reasonably possible.

Photographs of the following may assist our review:

  • The external shipping package.

  • The shipping label.

  • The damaged merchandise.

  • Any visible packaging damage.

For example, if an umbrella arrives with a broken frame, a raincoat has a damaged closure, or waterproof shoe covers arrive torn, please provide a description and supporting photographs where available.

We will assess the situation and arrange an appropriate remedy when required by applicable law.

12. Incorrect or Missing Items

If you receive a product different from the one ordered or discover that an item is missing, please contact us.

Our team will compare your order confirmation with the fulfillment information and investigate the discrepancy.

Where an error is confirmed, we may arrange:

  • Shipment of the correct item.

  • Delivery of missing merchandise.

  • Replacement of the affected product.

  • An appropriate refund.

We aim to resolve fulfillment errors promptly and with minimal inconvenience.

13. International Shipping and Customs

For international orders, additional customs procedures, import regulations, duties, and taxes may apply.

These requirements depend on the destination country's laws and the nature of the merchandise.

Customers should review applicable import requirements before purchasing.

Any applicable customs charges will be handled according to the information disclosed during checkout and the relevant legal requirements.

14. Circumstances Beyond Our Control

Certain events may affect shipping schedules despite our reasonable efforts.

These may include:

  • Hurricanes and tropical storms.

  • Flooding and severe weather.

  • Natural disasters.

  • Transportation interruptions.

  • Labor disruptions.

  • Government restrictions.

  • Public emergencies.

  • Unexpected carrier network failures.

When such circumstances affect an order, we will make reasonable efforts to communicate relevant information and assist with available delivery arrangements.

Nothing in this policy removes any obligations that cannot legally be excluded.

15. Contact Information

For shipping enquiries, delivery assistance, tracking concerns, or questions about an existing order, please contact:

Company: KS, LLC
Store: Craft Sort Co.
Contact Person: Douglas Bautista
Email: [email protected]
Business Address: 13750 W COLONIAL DR - SUITE 350, WINTER GARDEN, FL 34787
Website: https://www.craftsortco.shop/

Please include your order number in your message so that we can identify your shipment more efficiently.

16. Shipping Policy Updates

We may update this Shipping Policy when necessary to reflect changes in carrier arrangements, shipping prices, delivery procedures, or applicable legal requirements.

The current version will be published on our website with the latest revision date.

Thank you for shopping with Craft Sort Co. We appreciate your trust and will continue working to make the delivery experience as convenient and dependable as possible.