Privacy policy

At Craft Sort Co., we value the trust customers place in our business when shopping online. Protecting personal information is an important part of creating a secure, convenient, and dependable shopping environment.

When you browse our website, purchase an umbrella, order a raincoat, or contact our customer service team, certain information may be collected to help us process transactions and provide customer support.

This Privacy Policy explains how KS, LLC collects, uses, stores, protects, and shares personal information through https://www.craftsortco.shop/.

We aim to handle personal information responsibly and in accordance with applicable United States federal and Florida state privacy and data security requirements.

1. Information We Collect

The type of information collected depends on how you interact with our website and services.

A. Personal and Contact Information

When you place an order, submit an enquiry, or communicate with our customer service team, we may collect:

  • First and last name.

  • Email address.

  • Billing address.

  • Shipping and delivery address.

  • Telephone number, if provided.

  • Other contact details voluntarily submitted through our website.

This information allows us to identify orders, communicate with customers, and coordinate deliveries.

B. Order and Transaction Information

To manage purchases and provide after-sales services, we may collect:

  • Order identification numbers.

  • Purchase dates and transaction amounts.

  • Product names and quantities.

  • Shipping and delivery preferences.

  • Payment confirmation and transaction references.

  • Refund and return records.

  • Customer service correspondence.

For example, if you purchase a raincoat and waterproof shoe covers together, we may retain the relevant order details to help answer questions about delivery, product availability, or returns.

C. Payment Information

Payments made through our website may be processed by independent payment service providers.

Depending on the payment method, these providers may collect payment card information, billing details, and transaction authentication data.

We may receive limited payment-related information, such as payment status, transaction references, and confirmation records.

We do not intend to store complete payment card numbers or card security codes in ordinary customer service records.

D. Technical and Browsing Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address.

  • Browser type and version.

  • Device type and operating system.

  • Website access dates and times.

  • Pages viewed and browsing activity.

  • Referral information.

  • Approximate geographic information derived from technical data.

  • Website performance and diagnostic information.

This information helps us understand how visitors use our website and identify areas that may need improvement.

2. How We Use Collected Information

We use personal information for legitimate business and operational purposes.

These purposes may include:

Order Processing: Confirming purchases, preparing products, processing payments, and coordinating order fulfillment.

Shipping and Delivery: Providing delivery details to shipping providers so that purchased umbrellas, raincoats, and waterproof shoe covers can reach the correct destination.

Customer Support: Responding to product questions, order enquiries, delivery concerns, and refund requests.

Returns and Refunds: Reviewing return eligibility, verifying purchases, and processing approved refunds or replacements.

Website Maintenance: Monitoring website performance, improving navigation, and resolving technical issues.

Fraud Prevention: Identifying suspicious transactions, preventing unauthorized access, and protecting the integrity of our online store.

Business Administration: Maintaining financial records, transaction histories, and other documents necessary for normal business operations.

Legal Compliance: Responding to lawful requests and meeting applicable tax, accounting, regulatory, and legal obligations.

Marketing and Promotions: Sending relevant product announcements, store updates, or promotional messages where legally permitted and where any required consent has been obtained.

3. Cookies and Tracking Technologies

Craft Sort Co. may use cookies and similar technologies to support website functionality and understand visitor activity.

Cookies may be used to:

  • Remember shopping cart contents.

  • Maintain website session information.

  • Improve browsing convenience.

  • Understand website traffic.

  • Evaluate the performance of promotional campaigns.

  • Help identify technical errors.

  • Improve the overall shopping experience.

Some cookies are necessary for basic website operations, while others may support analytics or marketing activities.

You can manage cookie preferences through your browser settings. Depending on your settings, disabling cookies may affect certain website features.

Where required by applicable law, we will obtain appropriate consent before using non-essential tracking technologies.

4. Disclosure of Personal Information

We do not sell customers' personal information.

However, certain information may be shared with trusted third parties when necessary to provide our services.

These parties may include:

  • Payment processing companies.

  • Shipping and delivery carriers.

  • Ecommerce and website hosting providers.

  • Customer communication platforms.

  • Website analytics providers.

  • Fraud prevention and cybersecurity service providers.

  • Accounting, legal, and professional advisers.

For example, when you place an order, your name and delivery address may be provided to a shipping company so that the purchased merchandise can be delivered.

We seek to limit disclosures to information reasonably necessary for the relevant service or business purpose.

We may also disclose information when required by law, legal process, court order, or lawful government request.

5. Data Security and Protection

KS, LLC takes reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, disclosure, alteration, or destruction.

Our protective measures may include:

  • Restricted access to customer information.

  • Password-protected business systems.

  • Appropriate website security measures.

  • Secure payment service integrations.

  • Administrative access controls.

  • Reasonable monitoring of suspicious activity.

  • Limiting the collection of unnecessary personal information.

Although we take reasonable precautions, no website, electronic database, or internet transmission can be guaranteed to be completely secure.

Customers should also protect their personal devices, email accounts, and login credentials.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy.

Information may also be retained when necessary to:

  • Complete outstanding transactions.

  • Respond to customer complaints.

  • Process refunds and returns.

  • Maintain financial and tax records.

  • Resolve legal disputes.

  • Comply with applicable legal obligations.

  • Protect our business against fraud or unauthorized activity.

When information is no longer reasonably required, we will take appropriate steps to delete, destroy, or de-identify it, subject to applicable retention requirements.

7. Third-Party Services

Our online store may rely on external service providers to support payments, website functionality, advertising, analytics, and shipping operations.

These providers may independently collect or process information under their own privacy policies.

We encourage customers to review the privacy terms of third-party services before submitting information directly to those platforms.

KS, LLC does not control the independent privacy practices of third-party providers, except to the extent responsibility is imposed by applicable law.

8. Children's Privacy

Our website is intended for general consumers and is not specifically designed to collect personal information directly from children under the age of 13.

We do not knowingly collect personal information directly from children under 13 without appropriate parental consent where required by applicable law.

If a parent or legal guardian believes that a child has submitted personal information to us improperly, they may contact us and request that we review the information.

Where appropriate and legally permitted, we will take reasonable steps to remove such information.

9. Your Privacy Choices

Depending on applicable law, you may have certain rights concerning personal information associated with you.

These rights may include:

  • Requesting access to personal information we maintain.

  • Requesting correction of inaccurate information.

  • Requesting deletion of certain personal information.

  • Asking questions about our information handling practices.

  • Opting out of certain marketing communications.

  • Exercising any additional privacy rights available under applicable state law.

Requests can be submitted to [email protected].

We may need to verify your identity before processing certain requests to prevent unauthorized access or disclosure.

We will review and respond to requests in accordance with applicable legal requirements.

10. Marketing Communications

We may send promotional emails about new arrivals, product information, seasonal collections, or special offers when permitted by law.

Our communications may relate to products such as sun-protection umbrellas, raincoats, and waterproof shoe covers.

Customers may unsubscribe from promotional emails using the unsubscribe instructions included in the message.

You may also contact us directly to request that promotional communications stop.

Unsubscribing from marketing messages does not prevent us from sending essential transactional communications, including order confirmations, shipping notifications, and important service updates.

We aim to comply with applicable federal commercial email requirements, including the CAN-SPAM Act.

11. Florida Data Security and Breach Notifications

We take the protection of personal information seriously.

Where the Florida Information Protection Act, Florida Statutes Section 501.171, applies, we will take reasonable measures to protect electronic personal information and follow the applicable procedures for responding to qualifying security breaches.

Depending on the nature and scope of an incident, applicable obligations may include investigation, notification to affected individuals, and reporting to the appropriate authorities within legally required timeframes.

12. International Information Processing

Some service providers supporting our website may store or process information in locations outside the state of Florida or outside the United States.

Where personal information is transferred to another jurisdiction, the recipient may be subject to different privacy laws and legal requirements.

We take reasonable steps to select service providers and establish arrangements appropriate to the nature of the information and the services being provided.

13. Changes to This Privacy Policy

We may revise this policy when necessary to reflect changes in our business, website technology, data handling practices, or legal requirements.

Any revised version will be published on our website with an updated revision date.

We encourage customers to review this page periodically.

14. Contact Us About Privacy

If you have questions, concerns, or requests regarding this Privacy Policy, please contact:

Company: KS, LLC
Store: Craft Sort Co.
Contact Person: Douglas Bautista
Email: [email protected]
Address: 13750 W COLONIAL DR - SUITE 350, WINTER GARDEN, FL 34787
Website: https://www.craftsortco.shop/

We appreciate your trust and remain committed to handling customer information responsibly.