Refund policy

At Craft Sort Co., we believe that reliable everyday accessories should make life more comfortable, convenient, and prepared for changing weather. Whether you are choosing a sun-protection umbrella for bright outdoor days, a raincoat for unexpected showers, or waterproof shoe covers to help keep your footwear dry, we want every purchase to meet your expectations.

We understand that sometimes a product may not be the right fit, an order may arrive with an issue, or circumstances may change after a purchase. Our Return and Refund Policy explains the procedures for requesting returns, exchanges, replacements, and refunds.

This policy applies to purchases made through https://www.craftsortco.shop/ and is intended to operate in accordance with applicable United States federal and Florida state laws.

1. Customer Satisfaction and Purchase Protection

Your shopping experience matters to us. We aim to provide accurate product descriptions, dependable order handling, and reasonable assistance when something goes wrong.

Before shipping, we make reasonable efforts to ensure that products are properly selected, prepared, and packaged.

However, if an item arrives damaged, differs materially from its description, or does not function as represented, please contact us so that we can review the situation.

Nothing in this policy is intended to waive or limit any consumer rights or legal protections that cannot lawfully be excluded.

2. Return Eligibility

Customers who wish to return an item because of a change of mind may submit a return request within 30 days after delivery.

To qualify for a voluntary change-of-mind return, the following conditions generally apply:

  • The product must be unused and in its original condition.

  • The item must be returned with its original packaging, labels, and included accessories, where applicable.

  • The product must not show signs of unreasonable wear, alteration, or misuse.

  • The return request must be submitted within the applicable 30-day period.

  • Proof of purchase, such as an order confirmation or receipt, must be provided.

For example, an unused umbrella, raincoat, or pair of waterproof shoe covers may qualify for a change-of-mind return if the conditions above are satisfied.

Products that have been worn outdoors, exposed to substantial dirt or moisture, or damaged through improper handling may not qualify for a voluntary change-of-mind return.

These conditions do not restrict any rights relating to defective or misrepresented merchandise under applicable law.

3. Defective, Damaged, or Incorrect Products

We take product quality and order accuracy seriously.

If your umbrella arrives with a damaged frame, your raincoat has a defective closure, or your waterproof shoe covers arrive with a manufacturing defect, please contact our customer service team.

We recommend reporting the issue as soon as reasonably possible after discovering it.

Please provide:

  • Your order number.

  • Your full name.

  • The product name or description.

  • A detailed explanation of the issue.

  • Clear photographs or videos showing the problem, where available.

  • Photographs of the shipping package if it appears damaged.

After reviewing the information, we will determine an appropriate resolution based on the circumstances and applicable law.

Possible resolutions may include:

  • Replacement with the same product.

  • Replacement with a comparable product, with your agreement where required.

  • A refund to the original payment method.

  • Another reasonable remedy required by applicable law.

We will not require customers to accept store credit in place of a refund when a cash refund is legally required.

4. Products That Do Not Match Their Description

We aim to describe our products accurately so customers can make informed purchasing decisions.

Product descriptions may include details such as dimensions, materials, colors, design features, intended use, and other relevant specifications.

If an item materially differs from its advertised description, please contact us.

Examples may include:

  • Receiving a different product model than the one ordered.

  • Receiving an umbrella with materially different advertised features.

  • Receiving a raincoat that does not match the stated product specifications.

  • Receiving waterproof shoe covers that materially differ from the advertised size or design.

We will review the order and product information and offer an appropriate solution where the issue is confirmed.

5. Change-of-Mind Returns

We understand that customers may occasionally reconsider a purchase after receiving an item.

For voluntary change-of-mind returns, customers should submit their request within 30 days of delivery.

The following circumstances may affect eligibility:

  • The product has been used or worn.

  • The product has been washed or altered.

  • Original packaging or important included components are missing.

  • The product has been damaged after delivery through customer misuse.

  • The request is submitted outside the voluntary return period.

Change-of-mind returns are offered as a store policy and are not a substitute for any statutory consumer rights.

Unless otherwise required by law, customers are responsible for the return shipping cost associated with an approved change-of-mind return.

6. Non-Returnable Situations

Subject to applicable law, voluntary change-of-mind returns may be declined for products that:

  • Have been substantially used or worn outdoors.

  • Show signs of avoidable damage or misuse.

  • Have been modified, repaired, or altered without authorization.

  • Are returned without essential components.

  • Are damaged because of improper storage or handling after delivery.

These limitations do not apply when a product is defective, incorrectly supplied, or otherwise subject to a legally required remedy.

7. How to Request a Return

To begin a return or refund request, contact us at:

[email protected]

Please include the following information in your email:

  1. Your full name.

  2. Your order number.

  3. The product you wish to return.

  4. The reason for your request.

  5. Relevant photographs or other supporting information, if applicable.

Our customer service team will review your request and provide further instructions.

Please do not send merchandise to our business address without first contacting us and receiving confirmation of the appropriate return arrangements.

8. Return Shipping Costs

Return shipping responsibility depends on the reason for the return.

Change-of-Mind Returns

For approved voluntary returns, customers are generally responsible for arranging and paying return shipping.

Defective or Incorrect Products

If an item is defective, damaged upon arrival, or incorrectly supplied, KS, LLC will cover reasonable return or replacement shipping costs where required by applicable law.

We recommend using a shipping service with tracking for returned merchandise. Customers should retain the shipment receipt until the return has been completed.

9. Refund Procedures and Processing Times

Once an approved return has been received and inspected, we will notify you of the outcome.

Approved refunds will generally be issued to the original payment method.

We aim to initiate eligible refunds within 5–10 business days after completing the return assessment, where reasonably practicable.

Please remember that the time required for the refund to appear in your account may depend on your bank, card issuer, or payment service provider.

Additional information:

  • Refunds will generally be issued in the original transaction currency.

  • Partial refunds may be provided where only part of an order is eligible.

  • Original shipping charges will be addressed according to the reason for the return and applicable law.

  • A refund confirmation may be sent to your order email address.

  • We will not charge an additional administrative fee for a refund unless such a charge is legally permitted and properly disclosed.

10. Order Cancellation Requests

If you need to cancel an order, please contact us as soon as possible at [email protected].

We will make reasonable efforts to cancel the order before it enters fulfillment or is transferred to a shipping carrier.

Once a parcel has been processed or dispatched, cancellation may no longer be possible. In that case, you may need to follow the applicable return procedure after delivery.

If we cancel an order after payment has been collected, any refund due will be handled in accordance with applicable law.

11. Exchanges and Replacements

If you receive an eligible product that is damaged, defective, or incorrect, we may offer a replacement where appropriate.

Replacement availability depends on current inventory and product availability.

If an identical item is unavailable, we will contact you to discuss an appropriate alternative or refund.

For change-of-mind exchanges, the original item must satisfy the voluntary return conditions described in this policy.

12. Refunds for Lost or Undelivered Orders

If tracking information indicates that an order has been delayed, lost, or delivered to an incorrect location, please contact us.

We will review the available shipping information and investigate the issue with the relevant delivery provider where appropriate.

If the order is confirmed to be lost or has not been properly delivered, we will work with you to provide an appropriate resolution in accordance with applicable law.

13. Contact Information

For all return, refund, replacement, and product-related questions, please contact:

Company: KS, LLC
Store Name: Craft Sort Co.
Contact Person: Douglas Bautista
Email: [email protected]
Business Address: 13750 W COLONIAL DR - SUITE 350, WINTER GARDEN, FL 34787
Return Address: 13750 W COLONIAL DR - SUITE 350, WINTER GARDEN, FL 34787
Website: https://www.craftsortco.shop/

We appreciate your business and are committed to reviewing customer concerns fairly and providing practical solutions.

14. Policy Amendments

KS, LLC may update this policy when necessary to reflect changes in business operations, product offerings, customer service procedures, or applicable legal requirements.

The latest version will be published on our website with its corresponding revision date.

Any changes will remain subject to applicable consumer protection laws and will not eliminate rights that cannot legally be waived.